Intrans Travel

Privacy Policy

Intrans Travel Privacy Policy

Introduction

Last Updated in June 2023

This Privacy Policy describes how Intrans Travel Solutions Pvt Ltd collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, "Site") or other means connected to the Sites (such as contacting our customer service team via chat or email). Below is a summary of our privacy practices. Our full Privacy Policy is available below, or you can click the links on any of the points detailed in the summary table for further details.

1. Collection	We may collect information about you, such as your name, phone number, email address, and credit card details through your use of the Site.
2. Use	We may use your information to provide the requested services, maintain and improve the Site, and send you marketing communications.
3. Mobile Devices	With your consent, we may send you push notifications with information about your reservations and Intrans programs of your choosing.
4. Sharing	We may share your information with suppliers, service providers, business partners, and our affiliates.
5. Country-Specific Privacy Rights	Depending on your country of residence, you may have rights to request information from us including how we share certain categories of your information with third parties.
6. Cookies	We may use cookies and similar technologies to help provide our Site, understand and customize your preferences, and display relevant advertising.
7. Marketing Channels and Opting Out of Marketing Communications from Us	Based on your choices, we may use different marketing channels to communicate with you. You may opt out of Intrans direct marketing communications by using the unsubscribe or opt-out mechanisms in our marketing communication or channels or through your Intrans account (depending on the channel you are trying to opt out from).
8. International Transfers	We maintain appropriate protections for cross-border transfers as required by law for international data transfers.
9. Information from Other Partners	We may collect information from affiliated entities, business partners, or other third party providers and you may opt-out of this collection.
10. Security	We maintain reasonable security measures to protect your information and require our service providers to do the same.
11. Data Subject Rights	You may exercise certain rights of access, correction, deletion, portability, or object to certain processing of your information.
12. Updates to Privacy Policy	We will notify you of any material changes by posting the updated version of this Privacy Policy and taking other steps as needed.
13. Third Party Links	We may provide links to Third Party Websites that are not owned or controlled by us, and are governed by separate user terms and privacy statements.
14. Additional Considerations	Information related to minors, policy language, and Terms of Use.
15. Contacting Us	Please contact us with any questions about this Privacy Policy or our privacy practices as detailed below.

1. Information We Collect

We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and your Intrans account password for accommodation reservations. In addition for flight reservations, we may also collect passenger name, date of birth, nationality and passport details including passport number, country of issue and expiry date.

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

If you decide to book tours or other travel activities through our Site, depending on the type of tour or travel activity, there may be limited additional information that we may collect from you, including your passport details, date of birth, height and weight, pick-up location, your preferred tour/activity language, and information about any special requirements that we need to consider in connection with your participation in the respective tour/activity.

If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect the information you may choose to provide through such contact.

Where you submit reviews regarding your accommodation or other ancillary services available on our website through us, we will collect information from you included in your reviews, including your first name and country of residence.

Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal data about are aware that you have done so, and have understood and accepted how Intrans uses their information (as described in this Privacy Policy).

Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.

Special categories of personal data

Certain types of personal data, such as religion or health-related information, are considered sensitive and may require additional protection under applicable laws. Although we do not ordinarily collect sensitive personal data as part of standard accommodation bookings, there may be a need to from time to time, collect such information e.g. as contained in a government-issued identification document or medical certificate if such information is supportive of a transaction or request that you ask us to perform on your behalf such as a cancellation or amendment of your booking, or if you may choose to share such information voluntarily through any contact you may have with Intrans. You may also elect to provide us with other information which may imply or suggest information like religion, health or other information, such as when specifying your dietary needs. Such collection and processing of such sensitive personal data will be in line with what is set out in this privacy statement.

Where required by law, we rely on the following legal bases to process personal data:

Necessity to Perform Contract with You - we need to process your information in order to provide our travel reservation services to you, answer questions and requests from you, and provide customer support;
Our Legitimate Interests - we process your information for security and safety; debt recovery purposes; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; to analyze, improve, customize and provide our reservation travel and related services to you; and to respond to domestic and foreign law enforcement requests, court orders, and legal process;
Compliance with Legal Obligations - we need to process your information to comply with relevant laws and regulatory requirements;
Consent for Special Categories of Personal Data and marketing communications - we rely on your consent to collect sensitive personal data and send marketing communications. You can unsubscribe from marketing communications at any time by following the instructions set out in this Privacy Policy ; and
Protect Vital Interest - we may need to process your information in case of emergency involving an individual's life or health.

2. How We Use the Information We Collect

We may use information collected through the Site to:

Provide you with the requested services, such as creating a user account, processing and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post booking chat support (excluding credit card number), special request, cancellations, rewards
Send you marketing communications about products, services, news, offers and promotions that may be relevant to you. Section 7 explains more about the marketing channels we may use to communicate with you and how you can opt-out - you always have a right to say no.
Conduct surveys or provide you with information about our services on our Site or on other websites you may visit
Maintain and improve the Site, tailor the user experience (including indicating/providing advertisements about products and services of Intrans or third parties that may be relevant to users or that users may be interested in), and for internal training
Protect the security of you and the Site
Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands

When you make a reservation on one of our business partners’ websites or apps, we may also receive certain information such as your name and reservation information, including the accommodation reserved, in order to process your reservation and identify which channel your reservation has originated from.

During calls with our customer support team, live listening may be done or calls may be recorded for quality and reference purposes which includes the usage of the recordings for the handling of claims, training and fraud detection purposes. If you would prefer that your call was not recorded, you can opt-out by stating this, or by hanging up. Call recordings are kept for a limited amount of time and automatically deleted thereafter, unless Intrans has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.

If you have not finalized a reservation online, we may send you up to two reminders to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for accommodation again or fill in all the reservation details from scratch. These reminders are one-time only communications and reservation information used for such reminders will be deleted from our systems in accordance with our data retention policy detailed below.

Please note that the confirmation emails and text messages sent after your booking are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation and a separate invitation to complete the guest review form. You will continue to receive them, even if you have opted out of our marketing messages. Similarly, opting into receiving Price Alerts will not affect any other choices you have made regarding receiving communications from us. If you elect to receive Price Alerts, you will be able to opt out of receiving the same by clicking on the “turn off price alerts” or a similar message found in the Price Alert sent to you.

If you have selected a Mix and Save offer but look to have only finalized part of the offer (e.g. only finalized the booking for one but not both rooms), we may send you an email confirming you selected Mix and Save and to remind you to complete all bookings for your selected Mix and Save offer. This message is part of the Mix and Save booking process confirming your selection and in case you have overlooked completing all bookings. In addition to this, we may also send you a pre-check-in email reminding you about changing rooms during your stay at the accommodation.

As mentioned above, if you are completing the booking for another person who will stay at the reserved accommodation, you also have the option to insert the guest’s email address for the purpose that the guest will receive the reservation confirmation and a separate invitation to complete a guest review.

Communications on the Site

We offer you and accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the Site. You can contact us with questions about your reservation or about your accommodation via the Site, and via other channels that we may make available.

We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, accommodation partners, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us. Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly via email or other channels that we do not control.

3. Mobile Devices

With your consent, we may send you push notifications with information about your reservation, guest reviews, potential future stays, or as part of any Intrans programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such information or the receipt of (or opt-out of receiving) push notifications. Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.

4. Sharing Your Information

In connection with your visit to our Site and use of our services, we may share your information as follows:

Travel Suppliers including accommodation properties (e.g., the specific accommodation that you have requested us to reserve) and/or third party accommodation suppliers (e.g., Booking.com), airline, car rental, insurance, and, where available, activity providers, who fulfil your travel reservations. These suppliers may contact you as necessary to obtain additional information about you, facilitate your travel reservation including communicating with you prior to arrival about your upcoming stay, or respond to a review you may submit in accordance with their own independent privacy policies.
Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal data for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third-party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Sites. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will on occasion share your personal data with those partners. Examples of business partners would be (i) a third-party loyalty program that you will earn points for, through a booking, or (ii) a third-party tour or activity provider that we share information with in connection with tours/activities you book through our Site.
Our Affiliated Group Companies - our affiliated (group) companies who have access to this information with our permission and who need to know or have access to this information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, "single sign-on", and customer service); analyze how you use our independent and affiliated platforms, improve and provide new and personalized offers, products and services, and marketing; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.
Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Intrans our users, or others.
Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes, and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.

5. Cookies

Our Site may use and allow third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of the Site, such as to keep you logged in while you visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:

To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions or browsers (including when they have not logged-in) so as to deliver tailored information;
Perform non-essential website analytics, such as impression reporting, demographic reporting, and interest reporting. This may include the recording of mouse clicks, movements, page scrolling, and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal data will not be collected during such recordings e.g. through the adoption of irreversible masking. Website analytics is used to improve our Site and services; and
To provide you with advertising tailored to your interest (collectively, “Non-Functional Cookies”).

Our use of Functional Cookies and Non-Functional Cookies is subject to geographic implementation as detailed below.

6. Marketing Channels and Opting Out of Marketing Communications from Us

Subject to your choices, the marketing channels we may use to communicate with you are email, SMS, mobile messaging apps (e.g., WhatsApp, Line, Messenger), push notifications when you have installed the Intrans app on your device and interest based advertising delivered through social media platforms (e.g., Facebook). The marketing channels we use to communicate with you will depend on your choices such as the communication platforms you use and, where applicable, if you have opted to join an Intrans group for that channel. Our ability to communicate with you through one of these marketing channels may also depend on the settings you have in place for the channel.

You can opt out of receiving marketing communications from us at any time by using the "Unsubscribe" link or opt out mechanism in our marketing communication or channels or through your Intrans account (depending on the channel you are trying to opt-out from).

7. International Transfers

In connection with the purposes described above, your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties, and where necessary, we may also obtain your consent.

8. Information from Other Partners

On occasion, affiliated entities, business partners, or other third party providers may share information with us. One example is if you access or sign in to our Site through social media, such as Facebook Connect, we may collect information from you such as your username, and other information made available to us via such services, or – another example – your credit card issuer might, via Visa or Mastercard, provide us with your new card details, when the card we have on file is replaced. In general, your ability to provide such information is through the service provider themselves and you can change those settings in your account settings of the relevant service provider. In general, we may work with our partners to improve and personalize your use of our website in accordance with this policy.

9. Protecting Your Information

We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. We use Secure Socket Layer technology to encrypt credit card information during transit. Through your personal account, you also have the ability to save credit card details for faster future bookings and payments. Your card details are encrypted and you can always log in to your personal account to delete, edit, or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).

Data Retention

We will retain your personal data, including Sensitive Personal Data, for as long as necessary to provide and secure our Sites and services, and to exercise our legal rights, protect our or other’s interests, and comply with our legal or regulatory obligations. We decide how long we need information on a case-by-case basis. When Intrans no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and conduct our business – remove it from our systems and records where feasible, and/or deactivate it or take other reasonable steps to properly anonymize it so that you can no longer be identified from it.

10. How You Can Access or Change Your Information

You can easily correct your account name, the booking holder name (subject to the cancellation policy attached to the booking) and contact number at any time by signing in to your account on the website. Alternatively, please contact us via at info@intranstravel.com to exercise any of the following rights:

Access: You are entitled at any time to obtain information about your personal data that we store, in accordance with applicable law and without any fee. However, in exceptional cases we ask you to pay reasonable fees before we provide the information if permitted by applicable law.
Rectification: You may request that we rectify any of your personal data that is incomplete or incorrect.
Deletion: You may request that we delete your account.
Restrictions of Processing: You may ask us to cease processing of your personal data for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.
Objection: You may object, at any time, to your personal data being processed for direct marketing purposes.
Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.
Data Portability: If applicable, you may request us to send you your personal data which we store, in a commonly used and machine readable format which shall be decided at our sole discretion.

To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe. We may not be able to allow you to access certain personal data in some cases e.g. if your personal data is connected with personal data of other persons, or for legal reasons. In such cases, we will provide you with an explanation why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal data if you have future/ongoing service with us or due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymization. This includes retaining your personal data for a period of 120 days after your last checkout to handle any post-booking matters such as in the case of complaints or claims, for fraud prevention, trade sanction reasons, legal claims or requests.

11. Updates to Privacy Policy

On occasion, Intrans may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Intrans will also prominently post such material changes prior to implementing the change, and ask for your consent if required by law.

12. Links to Third Party Websites

We may provide links to other websites that are not owned or operated by us ("Third Party Websites"). When you use a link online to visit a Third Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked Third Party Website before providing any information on that website.

13. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Intrans Data Governance Officer by email at info@intranstravel.com or by sending a registered letter to the address at:

CS-32 & 33, Second Floor, Ansal Plaza Mall, Vaishali, Ghaziabad (U.P)

If you reside in Thailand, you may also contact our local representative, with any questions or complaints about our privacy practices.